Privacy Policy
✅ SOLIS｜Privacy Policy
📅 Effective Date: January 1, 2025
📧 Contact: hello@solisofficial.com
Your Privacy Matters to Us
At SOLIS, we respect your privacy as much as we value quiet beauty and intentional living.
This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.
We keep things simple: we only collect what’s necessary to serve you better, never more.
1. Information We Collect
We collect only the information needed to process your order and improve your experience:
- Device information: browser type, IP address, time zone, and cookies
- Browsing behavior: pages viewed, referral source, and on-site activity
- Order details: your name, shipping/billing address, email, payment details, and (optional) phone number
2. How We Use Your Information
We use your information only to:
- Fulfill your order and keep you updated on delivery
- Provide customer care with empathy and accuracy
- Prevent fraud and ensure platform safety
- Improve your experience on our website
If you subscribe to our newsletter, you may receive calm, infrequent emails about new collections or special offers.
You can unsubscribe anytime with one click.
3. Sharing Your Information
We share your information only with trusted third-party providers, and only when necessary to operate our store:
- Payments: Secure processing via PayPal and major credit/debit cards (Visa, MasterCard, American Express, Discover)
- Shipping: Verified logistics partners to deliver your order
- Analytics: Google Analytics (anonymous usage data only)
We never sell or rent your personal information to anyone.
4. Your Privacy Rights
Depending on where you live, you have the right to:
- Request access to the personal data we hold about you
- Ask for correction or deletion of your data
- Object to certain types of processing
European Union residents (GDPR) and California residents (CCPA) have additional rights.
To make a request, please email hello@solisofficial.com. We’ll respond within a reasonable timeframe.
5. Data Retention
- We keep order data for legal and record-keeping purposes (e.g. tax requirements).
- We retain minimal browsing data only to improve your experience.
- You may request data deletion at any time, unless required by law to retain it.
6. Cookies
Our website uses cookies to:
- Keep your cart active while you browse
- Understand how our site is used, so we can improve it
- Offer you a smoother, more intuitive experience
You can disable cookies anytime in your browser settings, though some site functions may not work properly.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted here with a new effective date.
8. Contact Us
Questions about your privacy?
We’re here, quietly listening.
