Return Policy
✨ Solis Return & Care Policy ✨
At Solis, every piece is personally curated, crafted, and packed with love by me. To make sure you enjoy your jewelry with peace of mind, we offer the following return policy:
1. Easy Returns
- US / Canada / EU / UK customers: You have 14 days from delivery to return your item if it’s not quite right.
- Simply contact our customer service — we’ll guide you through a simple, stress-free return process.
2. Return Conditions
To ensure every Solis piece is cherished, please follow these conditions for returns:
- Items must be unworn, unused, and in original condition.
- Include all original packaging and gifts (velvet jewelry box, polishing cloth, alcohol wipe, and any complimentary items).
- Custom, engraved, or limited-edition pieces (1–2 units) are final sale.
We want every return to be easy and stress-free, so you can shop with confidence and enjoy your jewelry.
3. Exchanges
Because international shipping can take time, we recommend return for refund + place a new order for exchanges — this ensures you get exactly what you love without waiting.
4. Shipping & Refunds
- Most orders ship within 3–7 days, carefully prepared by hand.
- Refunds are processed within 7 business days after we receive your return.
If you’re unsure about sizing, materials, or styling, our team is happy to help you choose the perfect piece before purchase, so you can feel confident with every order.
💌 Why 14 Days?
As a small independent studio, I personally curate, craft, and pack every piece, and also handle customer service and social channels myself. We offer 14 days — enough time to enjoy your piece while allowing me to maintain the care and attention each order deserves.
